Terms of Use

1. General Provisions

1.1. These Terms of Use
(hereinafter – the “Terms”) regulate the relationship between the user
(hereinafter – the “User”) and UAB “Treatou” (hereinafter – the “Company”),
which operates the website www.treatou.com (hereinafter – the “Website”).
1.2. Before purchasing a coupon or using the Website’s services, the User must
be given the opportunity to review these Terms in electronic or other durable
format. If this is not possible, the Company shall indicate how the User can
review the Terms at the Company’s premises and provide them free of charge upon
the User’s request.
1.3. THE USER MUST CAREFULLY READ THESE TERMS BEFORE ACCEPTING THEM AND USING
THE SERVICES. By using the services, the User confirms that they agree with
these Terms and undertake to comply with them.
1.4. These Terms may include a mandatory arbitration clause, under which all
disputes must be resolved individually through arbitration, rather than through
court proceedings or class actions.
1.5. Contact information:
Customer service email: hello@treatou.com

2. Definitions

2.1. Some terms are
defined at the beginning of these Terms. Unless otherwise indicated, the
capitalized terms below have the following meanings:
(a) Terms – this agreement of Terms of Use regulating the purchase and use of
services and/or digital content (Coupons) via the Website between the Company
and the User.
(b) User – a person who uses the services provided by the Company and/or
purchases Coupons through the Website.
(c) Company – UAB “Treatou”, legal entity code 307106475, registered address
(insert if desired), Lithuania.
(d) Offer – the Company’s offer to enter into a contract for the purchase of
digital content and use of services via the Website.
(e) Privacy Policy – the Company’s privacy rules published on the Website.
(f) Services – digital content and functionalities provided by the Company via
the Website, including provision of information, issuance of Coupons, their
management, Partner search, and more.
(g) Digital Content – electronic gift coupons or other similar forms of content
granting the User the right to use services offered by the Company’s Partners.
(h) Distance Contract – a contract concluded between the Company and the User
through remote means (the Website) for the purchase of digital content.
(i) Website – the website www.treatou.com operated by UAB “Treatou”.

3. Offer and Acceptance
of the Terms

3.1. The Company
provides the User with the opportunity to receive an offer for purchasing a
Coupon (hereinafter – the “Offer”).
3.2. Before submitting the Offer, the User must complete the form provided on
the Website, indicating the required information and selecting the Coupon value
and other related parameters. The User undertakes to provide accurate, correct,
and complete information.
3.3. Once the required information is submitted, the User is automatically
presented with an Offer. The Offer specifies:
3.3.1. Coupon price (payment amount);
3.3.2. Available payment methods (e.g., credit card or other available means);
3.3.3. Other relevant information that the Company may provide depending on the
specific offer.
3.4. Acceptance of the Offer and the Terms:
3.4.1. The User confirms acceptance of the Offer and the Terms by checking the
box “I agree with the Terms & Conditions” and clicking the “Checkout”
button.
3.4.2. In this way, a Distance Contract for the purchase and use of a specific
Coupon is considered concluded between the Company and the User.

4. Distance Contract

4.1. A Distance
Contract between the User and the Company is considered concluded at the moment
the User accepts the Offer as specified in Clause 3.4.1.
4.2. Since the User accepts the Offer electronically, the Company confirms
receipt of such acceptance via email. The digital content (Coupon) is sent to
the User’s specified email address.
4.3. Where the contract relates to digital content not supplied on a tangible
medium, before confirming the purchase, the User agrees to waive the right of
withdrawal under Directive 2011/83/EU of the European Parliament and Council
(Article 6.228(10) (2)(13) of the Lithuanian Civil Code).
4.4. The Company makes reasonable efforts to ensure that the services (the
Website, coupon functionalities, etc.) operate properly, but they depend on
internet connectivity and third-party services beyond the Company’s control.
The User acknowledges that the Company cannot guarantee uninterrupted,
error-free, or continuous service, nor that it will be free from viruses,
hacking, or other technical problems. The User assumes all risks associated
with the use or download of such services.
4.5. The Company reserves the right to update, improve, or modify the services
at any time without prior notice. The Company may also suspend or terminate the
provision of services in whole or in part, temporarily or permanently disable
certain functionalities. Such changes are at the Company’s discretion, and it
assumes no obligation to ensure permanent service availability.
4.6. The User also agrees to the following:
4.6.1. The User may not use the Website’s services if under 18 years of age;
4.6.2. The User is fully responsible for minors’ access to the services and any
unlawful use of Coupons or Website functionalities by minors.

5. Payments

5.1. All prices
displayed on the Website are in euros (EUR) and include VAT (if applicable),
unless otherwise stated.
5.2. A Customer choosing to purchase a Coupon must pay the full indicated amount
using one of the payment methods available on the Website.
5.3. Payment methods include:·      
-Credit or debit card;·      
-Online banking;
-Other electronic payment methods listed on the Website.
5.4. Payment is considered completed once the funds are credited to the
Company’s bank account.
5.5. Upon successful payment, the Customer receives a confirmation email and
the Coupon with a unique QR code link. The Coupon is deemed delivered when sent
to the Customer’s provided email address.
5.6. Purchased Coupons are valid for 6 months from the purchase date, unless
otherwise explicitly stated on the Website or in the Coupon description.
5.7. The Customer agrees that upon purchasing a digital Coupon, they lose the
right to cancel the purchase (see Clause 4.3 on loss of withdrawal right).

6. Terms of Coupon Use

6.1. A Coupon is a
digital document with a unique QR code granting the Customer the right to use
the specific service or product indicated in the Coupon description.
6.2. A Coupon can only be redeemed at Partner locations indicated on the
Treatou Website. The exact information and addresses of Partners are provided
on the Website’s map.
6.3. A Coupon may be redeemed by following these steps:
6.3.1. Upon arrival at the Partner’s location, the Customer presents the QR
code for scanning;
6.3.2. Once scanned, the system activates the “Redeem” button;
6.3.3. By pressing this button, the Coupon is considered redeemed and becomes
invalid.
6.4. A Coupon is also considered redeemed if activated by the Customer themselves
(e.g., accidentally or in the wrong place). In such cases, Treatou assumes no
responsibility and funds are non-refundable.
6.5. A Coupon must only be activated by the Partner’s employee, confirming
service provision or product delivery. The Customer must ensure proper use of
the Coupon.
6.6. If during the Coupon validity period the specific Partner’s service or
product is unavailable (e.g., sold out or temporarily inaccessible), the
Customer may be offered to:
- Return at another time;
- Choose another product
or service of the same value;
- Choose a cheaper
alternative (no refund for price difference);
- Choose a more
expensive alternative by covering the difference at the Partner’s location.
6.7. A Coupon cannot be used in parts or multiple times. One Coupon is valid
for a single redemption.
6.8. Treatou is not responsible for information related to the content of
services or products (including allergens, ingredients, dietary specifics). The
Customer must contact the relevant Partner directly for such information, in
accordance with Regulation (EU) No 1169/2011 of the European Parliament and
Council.

7. Refund Policy and
Cases of Partner Inactivity

7.1. Coupons are not
considered physical goods or services, therefore under Article 6.228(10)(2) of
the Lithuanian Civil Code, Coupons are non-refundable, except in cases
specified in these Terms.
7.2. Coupons are not exchangeable for cash, unless:
- The Partner ceases
operations;
- The Partner goes
bankrupt or becomes unable to provide the service;
- The Coupon was
purchased incorrectly due to a material information discrepancy (e.g.,
misleading information on the Website).
7.3. In such cases, the Customer may be offered the following alternatives:
- Exchange the Coupon
for another Coupon of the same value with a different Partner;
- Receive Treatou
Credit, which can be used on the Website;
- In exceptional cases –
a refund to the same payment method used for the purchase.
7.4. Treatou Credit:
- Credit equals the
unused Coupon’s value;
- Credit is valid until
the original Coupon’s expiry date;
- Credit may only be
used on the Website for other Partners’ products or services;
- Credit is not
exchangeable for money.
7.5. Treatou is not responsible if the Customer fails to use the Coupon before
its expiration date, except where the reason lies in Partner’s cessation of
operations or other Treatou/Partner liability.
7.6. If the Customer purchased a Coupon as a consumer (not on behalf of a
business) and it is deemed a distance contract, but the Coupon has not been
redeemed and has not expired, the Customer may exercise the right of withdrawal
within 14 days of purchase (under Directive 2011/83/EU of the European
Parliament and Council), provided that:
- The Coupon has not
been activated or transferred to a third party;
- The Coupon is not
linked to services already commenced with the Customer’s express consent during
the withdrawal period.
7.7. To exercise the right of withdrawal or obtain credit, the Customer must
contact hello@treatou.com,
indicating their order number and justification.

8. User
Responsibility and Security

8.1. The User
undertakes to use the Website’s services and purchased Coupons only for lawful
purposes, in compliance with these Terms, applicable legislation, and
principles of good faith.
8.2. The User is responsible for the security and confidentiality of the
Coupon. Treatou assumes no responsibility for losses arising from unauthorized
Coupon use by third parties if such use occurred due to the User’s negligence
or breach of these Terms.
8.3. A Coupon is considered redeemed when:
- Its QR code is scanned
at a Partner’s location and the “Redeem” button is pressed;
- The Coupon is
activated by the Customer or anyone with access to it (even if not an
authorized user).
8.4. A Coupon may only be activated at a physical Partner location and with the
knowledge of a Partner’s employee. Unauthorized activation is considered
redemption and funds are non-refundable.
8.5. The Customer undertakes not to provide false, misleading, or inaccurate
information when registering or making payments.
8.6. The Customer may not:
- Use the Website’s
services in violation of third-party rights, intellectual property, or privacy
provisions;
- Use the Website in
ways that could harm its security, stability, or functionality;
- Attempt to gain
unauthorized access to Treatou systems or data;
- Create, share, or
distribute harmful code, viruses, or malware via the Website.
8.7. If Treatou determines that the User has violated these provisions, Treatou
reserves the right to:
- Restrict or terminate
the User’s access to the Website;
- Cancel Coupons without
compensation;
- Claim damages if the
violation caused losses to Treatou or Partners.

9. Privacy and
Personal Data Protection

9.1. Treatou
processes personal data in accordance with Regulation (EU) 2016/679 (GDPR), the
Law on Legal Protection of Personal Data of the Republic of Lithuania, and
other applicable legislation.
9.2. The User’s personal data, such as name, email address, payment
information, and other provided data, are collected and processed for the
following purposes:
- Sale and
administration of Coupons;
- Fulfillment of orders;
- Customer service and
communication;
- Accounting and legal
obligations;
- Improving Website
functionality and ensuring security.
9.3. Treatou undertakes to protect Users’ personal data and applies appropriate
technical and organizational measures to safeguard them from accidental or
unlawful destruction, loss, alteration, disclosure, or any other unlawful
processing.
9.4. Personal data may be transferred to Partners only to the extent necessary
for Coupon redemption (e.g., verification of Coupon validity), as well as to
recipients specified by law (e.g., tax authorities).
9.5. The User has the following rights regarding their personal data:
- The right to access
their data;
- The right to request
correction of inaccurate or incomplete data;
- The right to request
erasure of data (“right to be forgotten”), if there is no lawful basis to
continue processing;
- The right to restrict
data processing;
- The right to object to
data processing;
- The right to data
portability.
9.6. The User may contact hello@treatou.com at any time to exercise their rights or obtain
more information about data processing.
9.7. Detailed information on personal data processing is provided in the
Treatou Privacy Policy published on the Website.

10. Final Provisions

10.1. Treatou
reserves the right to amend or supplement these Terms of Use at any time. Users
will be informed about significant changes on the Website at least 14 calendar
days before they take effect.
10.2. The effective date of the updated Terms will be indicated at the
beginning of the document. Continued use of the Website or services after
changes take effect constitutes acceptance of the updated Terms.
10.3. Treatou has the right to transfer its rights and obligations arising from
these Terms to third parties without prior User consent, provided that this
does not affect the User’s rights.
10.4. If any provision of these Terms becomes invalid or unenforceable, this
shall not affect the validity of the remaining provisions. Such a provision
will be replaced by a lawful and enforceable one that most closely reflects its
purpose.
10.5. All disputes between Treatou and the User shall first be resolved by
negotiation. If agreement is not reached, disputes shall be settled in the
courts of the Republic of Lithuania based on the location of Treatou’s
registered office, unless otherwise required by law.
10.6. These Terms are governed by the laws of the Republic of Lithuania and
applicable European Union legislation.
10.7. Any matters not covered in these Terms shall be resolved in accordance
with the laws of the Republic of Lithuania.